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Troubleshooting Guide

Login doesn’t work - no error returned

You may be using an outdated version of Internet Explorer. We strongly recommend using Chrome or Firefox for the best user experience. If you are using Internet Explorer, please check to make sure you have the latest version installed, currently IE11.

Error Message: Bad username or password

Please complete the form below and follow instructions in email.

Error Message: Invalid CRSF token

Please check to make sure you do not already have the employer portal open in another window. Please close out of all windows and try again.

If none of the above apply, please contact us to provide more information about the issues you are having so that we may efficiently troubleshoot. We will respond as quickly as possible.